Terms of service

Who we are

NOALBS Cloud is made and run by Brian Spit, known as 715209, from the Netherlands (“we”, “us”). You can reach us at [email protected]. How we handle personal data is described in the privacy policy.

What NOALBS Cloud is

NOALBS Cloud watches the stats of the stream server your encoder pushes to and switches your OBS between scenes (LIVE, LOW, BRB) based on the thresholds you set. It also offers a dashboard to control OBS remotely, stream history, a chat bot for Twitch, Kick and YouTube, and optional remote control of a BELABOX or Moblin. It reaches your OBS through a browser source that you add to OBS yourself.

It is an automation aid, not a guarantee. Networks, servers, OBS and your encoder can all fail, and so can we. A scene switch can come late or not at all, so keep an eye on your stream and keep a way to switch scenes or stop it by hand. Settings you change on a BELABOX or a phone through NOALBS Cloud (WiFi, modems, the hotspot) can cut it off from us, and then we can’t undo them: keep a way to reach your device without us.

Your account

• You sign in with a Twitch, Kick or YouTube account. You need to be at least 16. If you aren’t an adult where you live, you need a parent or guardian’s permission to use NOALBS Cloud, and they have to agree to anything you buy.
• Don’t share your sign-in; invite people to your workspace instead. You are responsible for what happens under your account, until you tell us it was misused.
• Browser source links, BELABOX secret URLs and Moblin passwords give access to your setup. Keep them private and replace them (or tell us) if they leak.
• A workspace holds switchers, members and the plan. Its owner is responsible for it, for paying for it, and for what its members do in it. Owners and admins decide who joins and which role they get.
• You can delete your account under Account, and owners can delete a workspace in its settings, at any time. Read “Plans and payment” before deleting a paid workspace.

What you may do

You may use NOALBS Cloud for your own streams and those of your team. You agree not to:

• break the law, or the rules of Twitch, Kick, YouTube, Stripe, OBS or anyone else whose service you use through NOALBS Cloud;
• point stream servers, stats URLs or the connection test at systems you don’t own or have no permission to query, or use them to scan networks or attack anything;
• try to get around plan limits, rate limits or permissions, for instance by spreading one setup over several free workspaces, or use far more resources than normal use needs;
• probe, overload or break NOALBS Cloud, access other people’s workspaces or data, or reverse engineer it beyond what the law allows (we’d welcome a responsible report of a security problem at [email protected]);
• resell NOALBS Cloud or its access to others without our written agreement.

Your content and setup

What you put in is yours: your settings, scene names, stream server details, markers, chat command changes and your stream history. You let us store and process it, and act on it (switch your scenes, start and stop your stream and your devices, post in the chat channels you linked), only to run NOALBS Cloud for you, to help you when you ask, and to keep the service safe. That ends when you delete it, apart from what the privacy policy says we keep longer.

You are responsible for your streams and for everything NOALBS Cloud does on your instructions or those of the people you let in: the thresholds you chose, the scenes you set, the commands and roles you gave your chat, the timeouts and the “stop on raid” option you turned on, and what your members and moderators do. A switch, a stop or a chat reply that follows your settings is NOALBS Cloud working as set, not a fault.

Plans and payment

• NOALBS Cloud has a free plan and paid plans and add-ons, with the limits and prices shown on the plan page when you choose them. Limits (switchers, stream servers, members, history) apply to the whole workspace.
• Payments are handled by Stripe. Paid plans and add-ons renew automatically each month or year until cancelled, and you pay in advance for each period. Prices for consumers include any VAT we have to charge.
• Upgrading and adding add-ons is charged right away for what isn’t already paid this period. Lowering a plan or add-on, or cancelling, takes effect at the end of the period you paid for; you keep what you paid for until then.
• Deleting a paid workspace ends its subscription at once, and the rest of the period isn’t refunded. To keep it until the end of the period, cancel first and delete the workspace after.
• 14 days to change your mind: if you’re a consumer, you can withdraw within 14 days of starting a paid subscription, without giving a reason. Tell us at [email protected] (for instance: “I withdraw from my NOALBS Cloud subscription for workspace …”), and we refund everything you paid for it within 14 days, even though you could use it meanwhile. The workspace then goes back to the free plan.
• Otherwise we don’t refund periods that have started, except where the law says we must, or where we choose to, for instance when we failed to provide the service for a long time. If you think something was charged wrongly, write to us.
• If a payment fails, Stripe retries it for a while and your plan keeps working in the meantime. If it still fails, the subscription ends and the workspace goes back to the free plan.
• A new price applies to new purchases; your subscription keeps the price it has. If we ever have to change the price of a running subscription, we tell you in the dashboard at least 30 days before your next renewal, the new price applies only from then on, and you can cancel before it does.
• When a workspace goes over its plan’s limits, for example after a downgrade, the switchers beyond the limit are paused (newest first); stream servers and members beyond it keep working, but you can’t add more. Stream history older than the plan’s retention is removed, as the privacy policy describes.
• Ownership of a paid workspace can be handed to an admin. When it is, we remove the previous owner’s payment details from the workspace’s customer at Stripe, the period already paid runs on without a refund, and the new owner adds their own card and pays from the next renewal.

Workspaces managed by an organization

• An organization (a streaming host, an agency) can run workspaces for its customers. We set up the organization and give it a pool of switchers and other limits; the organization is responsible for how it uses them, for the workspaces it creates, for the chat bot it connects for them and for what its team does in them. What it charges its customers is between them and the organization.
• A workspace an organization manages belongs to the organization and is paid for by it. If you join one with an invite link, you are an admin there: you can run it, but you never get billing, and you can’t delete it or hand it over. The organization’s team can see and run everything in it, as the privacy policy says, and can remove you from it. You can leave at any time.
• Joining a managed workspace doesn’t change your own workspaces. You can still create workspaces of your own on a plan of your own, and no organization can see them.
• The organization’s limits apply to its workspaces together. A limit only stops new switchers from being added; it never stops one that is running, and we don’t set an organization’s pool below the switchers it already has. If we suspend the organization, every switcher in all of its workspaces pauses.
• If the organization is deleted or stops running a workspace, we may delete that workspace, or give you the chance to take what you need, where we reasonably can.

Third-party services

NOALBS Cloud works with services we don’t control: Twitch, Kick, YouTube, Stripe, OBS, BELABOX Cloud, Moblin and the stream servers you connect. You need accounts with them and must follow their terms. By using NOALBS Cloud with YouTube you also agree to the YouTube Terms of Service. We aren’t responsible for these services, for changes they make that break a feature, or for action they take against your account. Features that depend on them can change or stop if they do.

When we can pause or end access

We can pause switchers, suspend a workspace or an organization, sign an account out or disable it, unlink a chat channel, or end the service for you, when we reasonably believe that you broke these terms, that your account or setup is a risk to others or to the service, or when the law or a platform requires it. We do what’s in proportion: usually the least that stops the problem. Unless it would defeat the purpose, we tell you why and what to do about it, and we keep the reason. You can ask us to reconsider by writing to [email protected].

NOALBS staff only open your workspace with the permission you give or in the emergency cases described in the privacy policy, and everything they do is logged for you.

You can stop at any time by cancelling your plan or deleting your account or workspace. We can end the service for everyone, or a part of it, with at least 30 days’ notice unless something outside our control forces us to go faster; if you prepaid for a period we can’t provide, or we end your access without you having broken these terms, we refund the rest of it.

No promises beyond these

We work hard to keep NOALBS Cloud running and correct, but we provide it “as is” and “as available”. We don’t promise that it will be uninterrupted or free of errors, that it switches at the right moment, or that it fits your stream. We may change, add or remove features, especially while NOALBS Cloud is still young. We also don’t promise that third-party services behave as NOALBS Cloud expects.

If you’re a consumer, this doesn’t affect your legal right to a service that does what we said it does. If a paid feature doesn’t, tell us and we’ll fix it or, if we can’t, lower the price or refund it.

Our liability

Nothing here limits liability that the law doesn’t allow us to limit, such as for intent, gross negligence, death or injury.

Otherwise, we are not liable for indirect or consequential loss: lost viewers, sponsorships, revenue or reputation, a stream that ended or switched at the wrong moment, content that went out that you didn’t mean to show, or data that was lost. Our total liability to you for anything related to NOALBS Cloud is limited to what you paid us in the 12 months before the event. On the free plan that is nothing.

You are responsible for what you broadcast and for the consequences of your own settings. If someone makes a claim against us because you broke these terms or the law, or because of content you streamed, you cover the damage and reasonable costs that causes us, as far as it was your fault.

Our software and your feedback

NOALBS Cloud’s source code is open source under the GNU Affero General Public License v3.0 or later, on GitHub; that licence, not these terms, says what you may do with the code. These terms are about the service we run. The software NOALBS Cloud is built with is credited on our Licenses page. If you send us ideas or suggestions, we may use them without owing you anything.

Changes to these terms

We may change these terms, for instance when we add features or the law changes. We always update the date at the top. When a change matters to you, we tell you in the dashboard (and on Discord) at least 30 days before it takes effect, unless the law or a security problem makes us move faster. If you don’t agree with a change, you can cancel or delete your account before it takes effect; if you keep using NOALBS Cloud after that, the new terms apply. A change that raises what you pay or takes away something you paid for applies only from your next renewal.

Law and disputes

Dutch law applies to these terms. If you’re a consumer living in another country, you also keep the protection that country’s law gives you and that can’t be set aside by a contract. Disputes go to the competent court in the Netherlands, unless the law gives you, as a consumer, the right to go to a court where you live. We’ll always try to sort it out together first: write to [email protected].

If part of these terms turns out to be unenforceable, the rest still applies. If we don’t insist on something right away, we can still do so later. You may not transfer your rights under these terms to someone else without our written permission. We may transfer this agreement to a company that takes over running NOALBS Cloud, for instance one we set up for it, as long as your rights under these terms stay the same; we’ll tell you when that happens.